Refund policy

30-Day Refund and Exchange Policy

Effective Date: 01 October 2024

At Flowers on the Beach, LLC, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a refund or exchange within 30 days of receiving your item(s). Please review the terms and conditions below:

1. Eligibility for Refunds and Exchanges

To qualify for a refund or exchange:

The request must be made within 30 days of receiving the product.
The product must be in its original condition (unused, unwashed, and with tags attached, if applicable).
You must provide a clear photo of the product to demonstrate the issue or condition.

2. How to Submit a Request

To initiate a refund or exchange:

Email us at inquiries@flowersonthebeach.com with the subject line "Refund/Exchange Request."
Include the following details in your email:
- Your name and order number
- A photo of the product clearly showing the issue or condition
- Whether you are requesting a refund or an exchange

Our team will review your request and respond within 3 business days.

3. Return Shipping Costs

If we require the product to be returned:

You will be responsible for the return shipping costs.
We recommend using a trackable shipping method to ensure your return is safely received.
Once we receive the product and confirm its condition, we will process your refund or exchange promptly.

4. Non-Refundable Items

Certain items are not eligible for refunds or exchanges, including:

Custom or personalized products
Perishable goods (e.g., fresh flowers)
Sale or clearance items (unless defective)

5. Refund Processing

Approved refunds will be processed to your original payment method.
Please allow [Insert Timeframe, e.g., 5-10 business days] for the refund to appear on your statement.

6. Exchanges

If you request an exchange:

We will ship the replacement product once we receive and inspect the returned item (if applicable).
If the replacement product is of a higher value, you will be responsible for the price difference.